We use third-party printers to create Products through the Services, and our third-party suppliers deliver the Products either (i) to the relevant addressee if the order is for mail delivery, or (ii) for pickup & collection in a specified retail location. We will use our reasonable endeavours to fulfil your order by the estimated delivery date set out in the Dispatch Confirmation, generally within the hour for retail-based services, and 5 working days UK, 10 working days Europe or 14 working days internationally unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
Mail delivery is deemed to take place when the goods are delivered to your addressee’s nominated address, whereupon the risks of loss and all damage and all other risks pass to the addressee.
We retain title in the goods until payment is received by us in full.
We will attempt to produce goods in the country of the addressee. If that is not possible, we deliver internationally to countries with a functioning postal service ("International Delivery Destinations"). However, you acknowledge that we cannot be liable for the functioning of such postal services.
If you order Products for delivery to a destination where we can not produce and deliver locally, we need to delivery to an International Delivery Destination, and your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Each order has an estimated delivery date, online tracking is available and email tracking notifications are sent when your order ships.
We use bespoke double-walled boxes so that prints arrive in an undamaged condition wherever they are shipped in the world. Using the right box for the right product ensures all packages are optimised for transport resulting in excellent and cost-effective international shipping rates.
All framed and canvas prints are wrapped in a protective sleeve with individual plastic guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy-duty cardboard box.